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Trends, change, strategy, bottom line – these are just some of the factors that govern and have the power to make or break today’s organizations. To be successful, leaders need to consider new – and often confronting – ways of thinking, exercising judgement to make decisions and motivate others.

A Master Black Belt has the “Expert” skills, desire and leadership ability to train and coach Yellow, Green and Black Belt’s in Lean Six Sigma principles and to guide senior management in implementing organization-wide continuous improvement.

You will emerge from this training program with exceptional skills to use the full array of Lean and Six Sigma tools and techniques, statistical and quantitative methods as well as change leadership across all functions and levels in your organization. An Expert in process variability reduction (DMAIC), process waste reduction (LEAN) and growth through innovation, Design for Six Sigma (DFSS) principles.

As part of the certification criteria, a Master Black Belt candidate will be required to submit a guided audit of two projects which evidence the use of tools and techniques associated with Lean Six Sigma and the DMAIC roadmap.

How you benefit:

  • Gain global insights. Through real case studies and explorations, your assumptions are challenged and you gain new perspectives.
  • Develop consultancy and leadership skills to manage the full Lean Six Sigma project life-cycle from planning and scoping through to implementation.
  • Learn how to influence organizational “buy-in”.
  • Frameworks to activate teams. Learn frameworks for inspiring people and motivating them to perform better.
  • Achieve greater confidence. Develop confidence in your knowledge by testing your assumptions and making them more robust.
  • Develop leadership ability to train and coach Yellow, Green and Black Belt’s in Lean Six Sigma principles.
  • On-going personal and professional development. Master Black Belt Certified in process variability reduction (DMAIC), process waste reduction (LEAN) and growth through innovation (DFSS) principles with the added benefits of joining the Game Change alumni community.

Participant profile:

Master Black Belt Training and Certification is designed for Certified Black Belt’s seeking the full perspective needed to lead continuous improvement and change initiatives by developing their strategic understanding, organizational wisdom and technical capabilities.

This programme will benefit continuous improvement professionals in the position of leading strategic change initiatives in their organizations, who are typically in middle to upper-middle management with at least eight years’ experience and responsible for teams, units or larger business divisions. It is also relevant for individuals preparing to transition into such roles.

Alumni status

Continuous Improvement is not a destination but a journey. Accordingly, the Lean Six Sigma Master Black Belt Training and Certification is designed to be a transformative experience within a life-long leadership and learning journey with close, structured contact during the course and looser networked contact thereafter.

Upon receiving Master Black Belt Certification you will attain full membership to the Game Change Alumni Community, which is open only to Certified Game Change Master Black Belts.

This elite worldwide network, in around 24 countries, many with very active leadership roles is committed to providing enhanced expertise, professional networks, tools, and solutions to support continuous improvement professionals.

As part of the alumni community, you benefit from lifelong networking and professional development opportunities including regional events, refresher programmes, exclusive access to quality knowledge, solutions and resources to solve challenges, skill development to advance your career and reduced rates for all Game Change learning programmes.

Course Pre-requisites

Lean Six Sigma Black Belt Certificate either with Game Change or another bonafide training provider
(evidence required prior to course start).

Exam and Certification

Exam: 75 Questions
Duration: 120 min.
Pass Mark: 70%

  • Achieve 70% pass mark in the Master Black Belt multiple choice final exam
  • Submit 2 completed Lean Six Sigma Black Belt Projects. Pass Mark: 70%

Blended Learning

The Master Black Belt programme is now offered in a blended format, giving you the flexibility to learn virtually from anywhere in the world, as well as a classroom venue.

Delivered over 20 weeks that combines instructor-led virtual and in-person classroom sessions, video lectures, real-life examples, discussions and quizzes to bring the key concepts to life. Each week of content follows a very clear path to facilitate learning for busy professionals. Our learning platform, the Bootcamp, allows participants to learn at their own pace during each week, by viewing the content, completing assignments and engaging in discussions, taking on average 4-6 hours per week to complete.

The course provides a ready-made support network via the online learning platform where you can get in touch with course instructors and fellow participants facing similar challenges.

The online material allows you to complete a significant portion of work flexibly – at your own pace, wherever you might be. Preparation completed online is then pulled into Classroom and Live Virtual sessions, helping you make the most out of your time in class to apply the learning and to ensure you fully understand the topics.

  • Purpose built instructional videos recorded in our media studio
  • Interactive exercises and quizzes
  • Cases, readings and additional resources
  • Online discussions, guided by Master Black Belt’s and teaching assistants

As a course participant, you will complete approximately 60 hours of online material supported by virtual instructor led sessions. We have split each block of preparation into manageable chunks of time.

Throughout the online preparation modules, there are discussion points which will be drawn upon during the virtual classroom sessions, ensuring a direct connection between learning online and in the classroom.

There are 3 Live Instructor-led Virtual Sessions, 6 hours duration each, Total 18 hours.

Like the other participants, you will bring your experiences to the classroom for in-depth and stimulating learning sessions with your fellow participants and course instructors, you will take a collaborative approach to the subject matter allowing you to;

  • Expand your networking opportunities through specially designed virtual sessions
  • Engage in small group discussions focused on your change initiative
  • Develop your personalized change agenda facilitated by experienced coaches
  • Master Black Belt instructor’s challenge your ideas

2 Days Face-to-Face Classroom Training

Our typical training class includes a mix of international participants from a wide variety of industries who bring their experiences to the classroom for in-depth and stimulating learning sessions with fellow participants and instructor’s, so you will take a collaborative approach to the subject matter.

This course will enable you to build a solid understanding of what Continuous Improvement is, and ultimately develop the needed strategic response relevant to your organization.

As part of the certification criteria a Master Black Belt candidate will be required to submit a guided audit of two Black Belt projects which evidence the use of tools and techniques associated with Lean Six Sigma and the DMAIC roadmap. Course Instructor led Remote Coaching is available to all participants for the duration of the course to assist with final project submissions prior to attending the final exam.

The breadth of topics covered in your core modules will give you the confidence to a clear set of priorities to create an action plan that can be used immediately upon your return to work.

Curriculum and Course Format

Course Format
Curriculum
Description
Modules
Time
1.0 INTRODUCTION TO MASTER BLACK BELT TRAINING COURSE

6 Hours

1.01 Black Belt Refresher Training

2.0 APPLYING LEAN SIX SIGMA TO MEET ORGANISATIONAL GOALS

7 Hours

Understand the project selection process including knowing when to use lean six sigma improvement methodology (DMAIC) as opposed to other problem-solving tools, and confirm that the project supports and is linked to organizational goals.

 

2.01  Enterprise-wide Planning and Deployment
2.02  Lean Six Sigma Organisation Roles and Responsibilities
2.03  Project Selection and Strategic Prioritisation
2.04  Executing strategy and good decision making
2.05  Cost Benefit Analysis
2.06  Hard Savings Ideas
2.07  Lean Six Sigma and Other Corporate Initiatives – Case Studies
2.08  Activity Based Management (ABM) and Activity Based Costing (ABC)
2.09  Making better business decisions
2.10  Quality Strategy
2.11  Risk analysis of projects and the pipeline

3.0 LEAN SIX SIGMA TRAINING DESIGN AND DELIVERY

6 Hours

Understand how people learn and how to develop Lean Six Sigma skills in your organization by applying proven teaching methods to deploy a training and certification plan.

3.01  Learning Style Models
3.02  Myers-Briggs Type Indicator (MBTI)
3.03  Kolb Model
3.04  Felder-Silverman Model
3.05  Teaching Styles as Teaching Methods
3.06  “Presentation Skills for Maximum Audience Engagement”
3.07  Developing a learning environment
3.08  Demystifying Lean Six Sigma: Teaching Continuous Process Improvement Topics
3.09  Lean Six Sigma Certification and Accreditation
3.10  Training Games

4.0 MANAGING RESISTANCE TO CHANGE

8 Hours

Based on the theory and application of change for the individual, change for the organisation, communication and stakeholder engagement and change management best practice tools and techniques.

4.01  Making organisational change happen effectively
4.02  Organizational Design
4.03  Understanding the stages of change
4.04  Leadership styles
4.05  Beoming a leader
4.06  Emotional intelligence
4.07  Organisational Culture and Change Techniques
4.08  Communication with Management
4.09  Techniques to gain organisational commitment
4.10  Influencing Styles
4.11  Change Management Methodology aligned to the DMAIC cycle
4.12  Change Mangement tool-kit

5.0 DRIVING GROWTH THROUGH INNOVATION, DESIGN FOR SIX SIGMA (DFSS)

10 Hours

Application of Six Sigma Design for Six Sigma (DFSS) Methodology to drive growth through innovation by designing robust processes, including how Quality Function Deployment (QFD) fits into the overall DFSS process

5.01  The DMADV process development cycle
5.02  House of Quality
5.03  Basic QFD and 4 waterfall phases;
5.04  Product Planning – Understanding your Customer’s needs and competitive position
5.05  Design Deployment – Selecting the best Design Concept then detailing critical characteristics
5.06  Process planning – Selecting the best Process Concept then detailing critical process and equipment parameters
5.07  Production Control – Ensure processes remain capable. Develop quality assurance plan.
5.08  VOC data collection and interpretation
5.09  QFD Relationship Matrix and Concept Selection
5.10  Cost estimation and target cost analysis
5.11  Integrating QFD with other Product Development techniques
5.12  Case Studies – Getting statred with QFD in your organisations

6.0 ADVANCED STATISTICS AND DATA ANALYTICS

9 Hours

An understanding of how data-driven models can improve your ability to make decisions in a fast-paced and uncertain world, and the ability to use modelling to predict future trends.

6.01  Choosing by weighing up many subjective factors
6.02  Combining Qualitative and Quantitative Analysis
6.03  Lean Six Sigma Statistics Masterclass
6.04  Estimating
6.05  Forecasting
6.06  Advanced Modelling Topics
6.07  Advanced Design of Experiments
6.08  Non-Parametric Statistics
6.09  Applications of Probability
6.10  Case Studies: Analytical tools and techniques applied to real project scenarios
6.11  Minitab and other Statistical software: guidance, tips and hints
6.12  How to analyse, summarise, visualise, and report on insights

7.0 AGILE PROJECT MANAGEMENT

6 hours

How to work in a fast-paced changing environment using process-based Agile methods for effective project management and fundamental skills, including ready-to-use templates.

7.01  Project Management Principles
7.02  DMAIC integration with Scum and Agile Project Management
7.03  Project Prioritisation
7.04  Project Governance Methods and Tools
7.05  Establishing a project pipeline
7.06  Financial Tools
7.07  Crisis and contingency planning
7.08  Project Management Templates

8.0 Lean Enterprise Management 

8 Hours

Select and apply Lean tools and techniques for eliminating or preventing waste and how these tools are applied to processes in all types of enterprises: manufacturing, service, transactional, product and process design, innovation, including key aspects of building a Lean culture.

8.01  Pull: Takt Time and Line Balancing, Kanban, Supermarket
8.02  Flow: Batch Reduction, Parallel Processing, Standard Work & Multi skilling, Modular Design, Layout & Cells, Quick Changeover (SMED), Level Scheduling
8.03  Steps to Perfection, Operational Equipment Effectiveness (OEE), Bottlenecks, Total Productive/Preventative Maintenance (TPM)
8.04  Theory of Constraints
8.05  Kaizen and Kaizen Blitz
8.06  Waste elimination and cycle time reduction
8.07  Visual Factory

E-Learning Modules

60 Hours

Instructor-led Live Virtual Sessions

18 Hours

Classroom Training 2 Days

16 Hours

Instructor-led Coaching

4 Hours

Final Project Panel Assessment

2 Hours

Master Black Belt Quizzes

6 Hours

Estimated time to complete

106 Hours

Course Duration

20 Weeks

Live Virtual Instructor-led Sessions

Session 1
20 Sep 2022

Session 2
18 Oct 2022

Session 3
19 Dec 2022

Virtual Instructor-led sessions take place live via Zoom between 09:30 to 15:30 BST / 08.30 to 14:30 UTC
  Face-to-Face Classroom Training, Venue: Bradford, UK (2 days)
  Start
  End
  14 Nov 2022
  15 Nov 2022
Classroom training sessions take place in-person between 09:00 to 17:00 BST / 08.00 to 16:00 UTC

Course Fee (excluding VAT)

£ 3,995

What's Included

60 hours eLearning with Integrated Roadmaps and Quizzes (12 months access).
2 days classroom training including lunch and refreshments
Additional 18 hours Instructor-led Virtual Classroom
Guided audit of two completed Black Belt projects including 4 hours coaching
12 months free access to Master Black Belt Bootcamp Learning Platform, Toolkit, Case Studies and Downloadable Resources
Master Black Belt Online Exam and Electronic Certificate
Unlimited Practice Exams and Re-sits free of charge
Email Tutor support via discussion groups
Full member of the Game Change Master Black Belt Alumni Community
 
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Ongoing personal and professional development. Recognition and career advancement opportunities.

Part of a strong international network. Join a community of continuous improvement professionals that will support you during and long after the course is over

Program Features

The quickest, easiest and most engaging way to get individuals and companies on track with Lean Six Sigma concepts and tools.

In-person and virtual workshops

Ready-to-use job aids, tools and templates

Peer-to-peer learning forums

Distinctive digital learning content

Expert coaching support

Nudges, reminders and micro learning

Excellent for remote teams

Auto-translate curriculum and instruction

Multi-channel; eLearning, virtual, face-to-face or in-house

Make progress in less time and deliver results quickly

Tailored learning solutions for companies

Mobile friendly

Highly practical

Join our Lean Six Sigma community

Practice exams

World Class Lean Six Sigma Certification

We don’t just deliver training. 

We train to deliver business results.

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Address: 9 – 11 Peckover St, Bradford BD1 5BD, UK | Registered in England No. 13166953

Taiichi Ohno, who is considered to be the father of the Toyota Production System, once said:
” All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes”

Since its establishment in 1937, Toyota has developed the improvement system, the ”Toyota Production System”.

This was the system that inspired researchers at the end of the 1980s to define what we know today as the Lean philosophy.

In brief, Lean is meant to simplify operations, eliminate waste, and to carry out more value-creating activities by developing people and processes.

Click here to read more…

Six Sigma was developed by Mikel Harry and Bill Smith at Motorola in the late 80’s but has roots stemming back to Deming and the principles of Zero Defects and Total Quality Management. Over several years that followed the initiation of its efforts, Motorola achieved a 200 fold improvement in production quality from 4 Sigma to about 5.5 Sigma and saved a reported $2.2 billion in the process.

Another early adopter was Allied Signal as they implemented the methods in the early 90s so that it became more than just a system to measure production quality.

Six Sigma became well known after Jack Welch made it a central focus of his business strategy at General Electric in 1995 to drive growth and cost reduction and in GE’s 1999 annual report they attributed benefits of $2 billion net income to Six Sigma.

Six Sigma is a compilation of statistical concepts and other tools and techniques put together in a systematic way to get results.

Click here to read more…

Lean Six Sigma is not just a collection of tools, but an integrated continuous improvement methodology aimed at delivering defect-free products and services — as well as producing value for the customer as efficiently as possible. 

The Lean Six Sigma methodology is a merger of two distinct but complementary methodologies—Lean and Six Sigma. Lean is based on Toyota’s production system and has been developed into a Lean set of principles that have been widely applied in both manufacturing and service businesses. Six Sigma was developed by Motorola in the late 1980’s initially to improve product quality and has also been widely applied in manufacturing and service organizations.

Click here to read more…

Upon successful completion of all certification requirements, participants are awarded with an official Belt Certificate from Game Change, which they can also showcase on their LinkedIn profile. In addition, we will also invite you to be a part of an ongoing learning community for all Game Change Certified Belts.

Yes, the certification fee is included in all Game Change courses.

The terms are used to describe individual proficiency as a Lean and Six Sigma practitioner. The original terms were defined by Motorola and only covered Six Sigma aspects, but more recently the application and training of Lean and Six Sigma has been combined and this has now emerged as an industry standard.

Lean Six Sigma Yellow, Green, Black and Master Black Belt Certification demonstrates an individual’s knowledge, skills and dedication to achieving a high standard of competency in the application of the Lean and Six Sigma approach, concepts and tools.

Employers are increasingly looking for Certified Belt status as evidence of practical understanding and the ability to run projects and obtain financial benefits. Certification is therefore essential for career advancement and to be recognised as a true lean six sigma continuous improvement professional.

The simple answer is no. Historically, both the Lean and Six Sigma approach originated in companies (Toyota and Motorola respectiveley) and all major organizations have since run their Belt training differently.                                                                 
 
When considering your choice of training provider the real benchmark is the best practice process used by companies such as GE, Motorola and Honeywell. Their robust approach, requires training content to not just focus on building technical competence but also a demonstration of the practical application of the DMAIC methodology to project scenarios and developing the skills in selecting the right tools and techniques. This is the same approach adopted by Game Change which is why our training is truly world class. Our certification process remains true to the spirit of Lean Six Sigma set by the early adoptors such as Motorola, GE, Honeywell, Toyota and the analytical rigour and ‘learn by doing’ standards necessary to ensure course participants gain full appreciation of the practical skills needed to achieve World Class Lean Six Sigma Certification. 

Results are available immediateley after successful completion of the online Final exam and the respective Yellow/Green/Black/Master Black Belt Belt Certificate is available for electronic download.

To successfully attain Master Black Belt Certification you are required to;

Submit at least two successful projects and evidence of the use of tools and techniques associated with Lean Six Sigma for assessment at the end of the course by a Master Black Belt instructor panel.
Deliver a project presentation during Session II of the course to an audience made up of other course participants and Master Black Belts.
Achieve 70% pass mark in the Master Black Belt final exam (75 multiple choice questions).

There is a choice of 3 options for Master Black Belt project submissions;

A current problem that you are currently solving using the Lean SIx Sigma methodology and tools.
A past project where you have applied the Lean Six Sigma methodology and tools and can show evidence of this.
We can provide real projects and case studies for you to work on.

The main focus is to assess your practical appreciation of the methodology, tools and techniques. The following are typical of project topics submitted by attendees for this course;

Raise customer service levels in a call centre
Cut costs and speed output in activities from manufacturing to sales
Realise the cashable benefits of integrated processes and IT
Establish effective business measures and performance management systems
Boost quality, eliminate defects and improve reliability of processes and systems

The problem statement must be important to the business, customer or stakeholders.

This examination is intended to cover all aspects of the respective Yellow, Green, Black, Master Black Belt curriculum with a high emphasis on the practical application of concepts learned during the course. Online practice exams are available during course attendance.

Multiple choice (no negative marking so you are required to attempt all questions).
Online Exam
Closed book, calculators allowed.
Yellow (20 questions/30 min); Green Belt (30 questions/40 min); Black Belt (50 questions/70 min); Master Black Belt (75 questions/120 min)
Pass mark for all exams is 70%

Our current certification rate runs at 97%, 92%, 91% and 100% for Yellow, Green, Black and Master Black Belt exams, respectively.

All our course content is designed to account for non native English speakers and all courses include multi-lingual auto translate features.

No, once you become certified, there is no requirement to re-certify again.

Upon successfully completing the course, participants will be awarded with an official Lean Six Sigma Yellow/Green/Black/Master Black Belt Certificate available for electronic download and which they can also showcase on their LinkedIn profile.

The Game Change Lean Six Sigma Training and Certification program is based on the GE, Motorola and Honeywell certification model which is recognised as the appropriate way to become certified. All our course curriculum conforms to the Body of Knowledge as specified by the American Society of Quality (ASQ) and other best practice standards.

This program has been sucessfully attended by hundreds of organisations and thousands of business professional Worldwide since 2005.

The standards require an individual to pass rigorous training and testing hurdles to gain Lean Six Sigma certification. Case studies are designed to ensure a practical understanding of systematically, selecting and applying appropriate methods and tools and the learning outcomes are individually assessed by the Instructor and through quizzes during the course and through the Final Exam on the last day of the course.

Master Black Belt’s are required to conduct a guided audit of at least two individual projects submitted prior to the start of session II of the course for formal assessment by a panel of Master Black Belt instructors. The results form part of the certification criteria in addition to the Final Exam.

E-Learning courses are self paced and we recommend you to devote 1-2 hours per week watching video lectures and completing E-Learning Modules on fundamental concepts, 1 hour per week on interacting with fellow participants in discussions or reflecting on the concepts through quizzes, and 2-3 hours per week in applying the fundamental concepts to your everyday work.

Blended, Virtual and Group Training is designed in a manner to encourage the whole class to learn together, moving at a certain pace from session to session, while providing enough flexibility between sessions for the participants to review the content at their own convenience. You can log in anytime at your convenience and review the weekly content at your own pace, as the learning design is asynchronous.

For live Zoom calls with the instructor, which will take place at a particular time, and you will need to be online at that particular time. These live calls would typically take place during an afternoon as per Central European Time to accommodate the maximum participants across the globe. We will also record these live calls for those participants who are unable to join the live session.

Face-to-Face Classroom courses require participants commit to a series of 8 hour days of intense learning.

Our trainers are all carefully selected to ensure that only the best Master Black Belts, with years of relevant hands-on experience, deliver our courses. Each trainer has worked across multiple industries and has helped implement Lean Six Sigma in all contexts in companies worldwide. Our trainers are passionate about effectively coaching people through their training and to successfully get Lean Six Sigma implemented in their organization.

Yes, of course. The learning experience is designed to encourage interaction and simulate as close an experience to face-to-face as possible. Participants would be able to interact with each other through discussion forums, distributed throughout the online Bootcamp learning platform. They would also have the opportunity to interact with each other during the live Instructor led sessions.

Our typical training class includes a mix of international course participants including team members, supervisors, project manager’s, functional and technical experts, internal and external consultants, senior executives, business leaders and sponsors from a wide variety of manufacturing, service and transactional environments.

The diversity in Game Change classes truly enriches the learning experience, as each student contributes with his or her own culture, perspective and mindset to the issues studied. Moreover, one of the cornerstones of our programme is our emphasis on group work and virtual teams and the importance of sharing best practices.

Course participants are an important source of support to each other, developing close friendships and an international professional network.

At Game Change, you never learn alone. To bring this notion alive in the online setting, we have built a learning community comprising of the participants, trainers and subject matter experts. Our unique approach to peer-to-peer learning plays an integral part in stimulating content discussions, encouraging collaboration between participants as well as guiding the participants closely in meeting their learning objectives.

The Bootcamp is the learning platform, facilitated by Game Change Master Black Belt’s with a wealth of learning and implementation resources including Discussion Groups, Toolkit, Templates, Downloads, Events, Prcatice Exam’s to test your knowledge and much more.

Please click on ‘Enrol Now’, then click on ‘Payment’ to proceed with your payment where you have the option to pay online or request a company invoice.

We accept that sometimes you may be unable to attend a booked course. 

If this is the case and we can defer your attendance to a later course, within 12 months of the originally booked course date. 

We do not accept any cancellations once your course has been booked. 

 

Yes. We offer 10% off the advertised price to students who can produce a valid email address (e.g ac.uk) and identity reference number from a recognized educational institution.

No – Once you have paid for the course there are no further costs. During the course you can purchase additional coaching sessions if you wish but there is no mandatory requirement to do so.

As long as you meet the course pre-requisites you have the opportunity to upgrade between courses at any stage.

There will be no charges for a substitute delegate replacing an original delegate if Game Change has been informed before the start of the first session. Substitutions cannot be made after the start of the first session.

All Game Change Learning Courses can be accessed on desktops, laptops, tablets and smartphones.
Currently supported browsers (usually based on support of latest two browser versions) are:

Chrome: version 31+
Safari: version 7+
Firefox: version 26+
IE: version 10+

The application uses modern web development approaches (HTML 5) so that it can function responsively across desktops, laptops, tablets and smartphones without the need of players or add-ons. 

At the moment we do not support offline access of content so you will need to have access to the Internet whenever you want to access the course content or zoom sessions.

Yes. The entire content of the course, toolkit and access to the Bootcamp online learning platform is available to you for 12 months after completion of the course. After 12 months, continued access is subject to Bootcamp subscription charges.

Absolutely, and we actually encourage participants to attend in teams in order to maximise the learning and impact. Group Training is facilitated by our unique learning platform. Intersted? Get in touch.

This tried and tested learning program will equip you with the advanced decision making and process improvement skills to take on greater responsibility to effectively engage with others and to successfully implement continuous improvement and change projects for your organisation. It will provide you with a set of concepts and tools enabling you to lead your organisation with impact and efficiency – maximising its performance in changing times. Take a look at our Which Course? page for the breakdown on what the courses mean and what Belt you should take.

If you’re still not sure which course is best suited for you, get in touch and one of our Master Black Belt’s will be happy to assist you.

Our diversity is our distinguishing feature. Game Change is probably the only training course where you will find a dozen or so nationalities in the same class, with one common aim – a goal to learn about the topics being discussed, interact with fellow participants to acquire a global perspective and develop continuous improvement tools to take back and apply to their everyday work.

With so many different national and industry perspectives to learn from, you really will start to see things differently. By challenging your old assumptions, you will become aware of new possibilities and start to understand how very different people think.

All course material includes multi-lingual auto-translate features and all Live Zoom sessions include multi-lingual subtitle translations.

If you haven’t completed your course by the time your access expires, you can request for an extension. Get in touch to see what we can do.

Don’t worry. Although successful completion of project work is a requirement to complete some of the courses, we know that sometimes it’s not a straightforward process to be able to make changes within an organisation.

For that reason, we have a number of case studies which delegates can use in place of their projects. If you have any questions about the case studies, or to find out if your project is suitable, please get in touch.

Re-sit exams are available online at a time when it suits you up to 30 days after completing the first exam.

We believe in our ability to help you certify and as a matter of company policy we do not charge a re-sit exam fee. You can make several attempts, hopefully not required.

Courses will receive support from our Master Black Belts via our Bootcamp learning platform. They are available to answer any questions regarding the course content and your project at hand.